FAQs

As soon as you place your order, a confirmation email lands in your inbox. If you choose Partial COD, our team may also give you a quick call to confirm your details before we start making it.

Changed your mind? No stress. You can cancel within 6 hours of placing your order, since most of our items are made fresh on demand. After 6 hours, your order is already in production or on its way, so it cannot be cancelled. To cancel, email hello@qrioh.com or WhatsApp 8971307171 as quickly as you can.

If your order has not gone into production yet, we will do our best to update it. Message us on WhatsApp 8971307171 or email hello@qrioh.com with your order number right away. Once we start making it, changes are no longer possible.

Saw something you love but cannot find it here? WhatsApp us on 8971307171 or email hello@qrioh.com with a screenshot or the details, and we will track it down for you.

We make and dispatch most orders within 48 to 72 hours. After that, your order reaches you in about 5 to 7 working days, depending on where you live.

Shipping is on us for all orders above Rs. 699. For orders below Rs. 699, a small flat fee of Rs. 49 applies.

Once your order ships, we email you the tracking details so you can follow it to your door. You can also email hello@qrioh.com or WhatsApp 8971307171 anytime for an update.

Take a breath, we have got you. Email hello@qrioh.com or WhatsApp 8971307171 with your order number, and we will find out exactly where it is.

Yes, we deliver right across India. For international delivery, drop us a message on WhatsApp 8971307171 or email hello@qrioh.com before you order.

We accept Credit and Debit Cards, Net Banking, UPI, and wallets like Paytm. We also offer Partial COD for cash on delivery orders.

We offer Partial COD. You pay a small advance of Rs. 99 online when you place the order and pay the rest in cash when it arrives. A Partial COD charge of Rs. 49 also applies, which goes straight to the courier company.

We would love to offer it, but too many full COD orders were returned unopened, and for a small brand that adds up to real losses. Partial COD lets our genuine customers order with confidence while keeping our prices fair for everyone.

First, check your bank or card statement. If the amount was debited after a failed payment, banks usually reverse it within 10 business days. Still stuck? Email hello@qrioh.com and we will sort it out with you.

Just pick your exact phone brand and model on the product page before adding to cart. Not sure of your model? Check your phone settings under About Phone, or WhatsApp us on 8971307171 and we will help you find it.

Yes. Every case is made for the exact model you choose, with precise cutouts for your buttons, camera, and ports. Just pick the right model at checkout and it will fit like a glove.

Both, honestly. Your case is designed to turn heads and shield your phone from everyday drops, bumps, and scratches. Good looks with a job to do.

Nope. Our prints are made to last. We use the most advanced printing technology so your design stays sharp and vibrant wear after wear. Just keep it away from harsh chemicals and rough handling, and it will stay looking fresh for longer.

Almost exactly. The images on our product pages are reference mockups, and your product is made for your selected model. Tiny variations can happen between batches made at different times, and that is completely normal.

No. Our products are printed, and screen colors look a little different from one device to another. Minor differences in shade are normal and are not considered a defect.

Easy. Add your photo or details right on the product page before you add it to cart. If anything goes wrong, email your details to hello@qrioh.com with your order number and we will take care of it.

Give it a gentle wipe with a soft, dry cloth now and then. Keep it away from harsh chemicals and direct heat, and your print and finish will keep looking great.

We are a replacement-first brand. Most of our products are made to order, so they cannot be returned for a change of mind. But if your item arrives damaged or has a manufacturing defect, we will replace it free. You can read the full details on our Return and Exchange Policy page.

We are sorry about that, let us make it right. Report it within 48 hours of delivery by emailing hello@qrioh.com with your order number and a clear unboxing video or photos, and we will send a free replacement.

Email hello@qrioh.com within 48 hours of delivery with a video or photos of the issue. Once our team verifies it, we will process a free replacement.

Personalized products cannot be returned or exchanged for a change of mind, for disliking the design or color, or for wrong details entered at checkout. They are covered only for damage or manufacturing defects.

Yes. For non-printed products, you can send the item back to us, unused and with its original packaging, for a replacement or refund, with return shipping at your own cost. If the item has a manufacturing defect, or a wrong or damaged item was sent from our end, we arrange a free replacement and free pickup.

These offers are treated as one combo and are not individually returnable. If any one item is returned for any reason, the free or discounted benefit is forfeited and the items you keep are charged at their full regular price. A damaged or defective item in the combo is still replaced for free.

Here is the thing about glass covers, they are built to take the hit for your phone. They absorb shock and can crack so your screen does not, which means breakage is not covered for a refund or replacement. But we have got you: if your glass cover breaks, request a one-time 30% discount coupon within 90 days of delivery. It cannot be combined with other coupons or offers.

If your order comes back to us because it was refused, the address was wrong, or you were not around, you have two choices. Get it re-shipped by paying the extra shipping, or we deduct the shipping and handling charges and refund the rest to you as store credit.

We do not offer cash refunds to your original payment method. Once a claim is approved, you can choose a replacement of the same product, or store credit or a coupon of the same value to use on a future order.

Your store credit or coupon is linked to your account and can be used on a future order at checkout on qrioh.com. If you need help applying it, email hello@qrioh.com.

Once we receive and check your returned item, we process the replacement or store credit within 48 hours. A replacement is then delivered as per our normal shipping time.

If the issue is our fault, such as damage, a manufacturing defect, or a wrong item sent, we cover it fully. If the issue is on your side, such as choosing the wrong model or variant, you will need to pay the shipping and handling charges. These depend on the item ordered.

Absolutely, we love a good bulk order. Email hello@qrioh.com or WhatsApp 8971307171 with what you need and how many, and our team will help you with options and pricing.

We are always happy to help. WhatsApp us on 8971307171 or email hello@qrioh.com and a real person will get back to you.