Return & Exchange Policy

At Qrioh, most of our products are made to order and personalized just for you. Because of this, we follow a replacement-first policy. Please read the points below carefully before placing your order.

Made-to-order and printed items

Our products are printed items. A slight difference between what you see on your screen and the item you receive can happen, as screen colors vary from device to device. Minor differences in color or shade are not considered a defect, so they do not qualify for a replacement or refund.

The images on our product pages are reference mockups. Your actual product will be made as per your selected model. Slight variations can also occur between batches produced at different times. These natural variations are not treated as defects.

We also cannot offer a replacement or refund if you simply do not like the design or color after receiving it, as personalized items are made specifically for your order.

Non-printed products (Apple Watch straps, cases, and similar)

For products that are not printed, such as Apple Watch straps and cases, you can request a replacement or refund by sending the product back to us. The item must be unused and returned with its original packaging intact. In these cases the return shipping is at your own expense.

If the product has a manufacturing defect, or a wrong or damaged item was sent from our end, we take full responsibility. We will arrange a free replacement and free pickup at no cost to you.

Damaged on arrival

If your product reaches you broken or damaged, we will send you a free replacement. Please report it within 48 hours of delivery and share a clear unboxing video or photos that show the damage. This helps us check the issue and arrange your replacement quickly.

Manufacturing defects

If your product has a manufacturing defect, we will send you a free replacement. Report it within 48 hours of delivery with a video or photos, and our team will verify and process it.

Glass covers

Glass covers can crack by their very nature. They absorb shock and break in order to protect your phone. Because of this, breakage of a glass cover is not eligible for a refund or replacement.

If your glass cover breaks, you can request a one-time discount coupon of 30% within 90 days of your delivery date. No other coupon or offer can be combined with this coupon.

Personalized and customized products

Personalized products cannot be returned or exchanged for reasons like change of mind, disliking the design or color, or entering wrong details at checkout. They are covered only for damage or manufacturing defects as explained above.

Offer items (Buy 2 Get 1 Free, Buy 3 Pay for 2, and similar)

Products bought under offers such as Buy 2 Get 1 Free or Buy 3 Pay for 2 are treated as a single combo and are not individually returnable. If any one item from the offer is returned for any reason, the free or discounted benefit is forfeited and the items you keep are charged at their full regular price. This amount is adjusted from your refund or store credit.

A damaged or defective item within an offer is still covered. We will replace that specific item for free without affecting the rest of the combo.

Order cancellation

You can cancel your order within 6 hours of placing it, as most of our items are made on demand. After 6 hours, or once an item has gone into printing or has been shipped, it cannot be cancelled. To cancel, email hello@qrioh.com or WhatsApp 8971307171 as soon as possible.

Undelivered or returned orders

If an order comes back to us undelivered because it was refused, the address was incorrect, or you were not available, you have two options. You can have it re-shipped after paying the additional shipping charges, or we can deduct the shipping and handling charges and refund the balance to you as store credit. Please note that any Partial COD advance and charges already paid are non-refundable.

What you receive

Once your claim is approved, you can choose a replacement of the same product, or store credit or a coupon of the same value to use on a future order. We do not offer cash refunds to the original payment method. Once we receive and check a returned item, we process your replacement or store credit within 48 hours.

Return shipping charges

If the issue is our fault, such as damage, a manufacturing defect, or a wrong item sent, we cover the replacement at no extra cost. If the issue is on the customer's side, such as choosing the wrong model or variant, you will need to pay the shipping and handling charges for the replacement. These charges depend on the item ordered.

Delays beyond our control

Order cancellations, refunds, or replacements are not applicable for delays caused by natural calamities or other events beyond our control.

How to raise a request

Email us at hello@qrioh.com with your order number, a short description of the issue, and your unboxing video or photos. Our team will get back to you and guide you through the next steps.