Return & Exchange Policy

  • If you are not satisfied with your order, please let us know here or email us on hello@qrioh.com and be rest assured that we will resolve the issue for you
  • Customers can return their order within 10 days of the order delivery
  • All returns must be in unused condition with all original tags and packaging intact
  • Glass Covers: If you receive a damaged cover, please let us know within 24 hours of delivery. Any Breakage of the glass back brought to our notice after this period will not be covered in the warranty and no replacement or refund will be given
  • The product amount will be credited back to your original mode of payment so if you made an online payment, you can get the refund in your original mode of payment or as store credit. For all Cash on delivery orders, refund can only be done in the form of store credit. A Bank account refund is NOT POSSIBLE FOR CASH ON DELIVERY ORDERS. 
  • Shipping and COD charges are not refundable
  • As we do not have a reverse pickup facility yet, you are requested to ship the product(s)back to us. Please pack the items securely to prevent any loss or damage during transit. A maximum of Rs. 100 will be refunded to you in terms of Store Credit which you can use on future orders
  • Customised / Personalised orders are not eligible for return / exchange unless an incorrect product has been delivered
  • International orders are not eligible for return/ exchange unless an incorrect product has been delivered
  • Defective products need not be sent back to us unless confirmed by the Customer Care team. If you have received a defective product, send us images on our email id and our team will check it. 

Refund Policy

What are the terms and conditions for refund?

  • You can ask for a refund against any of your orders within 10 days of its date of delivery. However, in order for us to initiate a refund, you will have to send the product back to us in it's original unused condition.
  • The product amount will be credited back to your original mode of payment so if you made an online payment, you can get the refund in your original mode of payment or as store credit. For all Cash on delivery orders, refund can only be done in the form of store credit. A Bank account refund is NOT POSSIBLE FOR CASH ON DELIVERY ORDERS.
  • Qrioh Gift Card / Store credit is valid for lifetime and can be used for all items on the website. Qrioh Gift card cannot be clubbed with any other ongoing or sale offers
  • For any other requests or queries regarding this, kindly write to us at hello@qrioh.com

What are the rules for refunding courier charges?

  • As we do not have a reverse pickup facility yet, we will provide you a Qrioh Gift Card worth Rs.100 for the shipping charges borne by you
  • Please make sure your courier costs do not exceed Rs. 100
  • We recommend using ‘Speed Post’ as your courier service.
  • Speed Post is a government of India owned entity and has the most widely distributed postal network in India
  • Courier online refund rates are fixed and will not change depending on the courier service you choose to return the product

How long does the online refund procedure take?

The online refund procedure will be initiated within 48 hours once we receive your product. Once initiated, the amount will be sent as a Qrioh Gift Card which can be used for making purchases on www.qrioh.com.

Where should I return my product?

Please courier the product(s) to us at the address mentioned below and we will reimburse the courier charges as a Qrioh Gift Card which can be used for making purchases on www.qrioh.com

Qrioh Retail Private Limited
GD-23, Basement, Main Road, Pitampura Delhi - 110034
+91 8971307171

I haven't received my refund yet. What should I do?

We update our customers through emails once we initiate the online refund procedure If our last email states that we have initiated the online refund procedure, kindly wait for the process to complete For queries you can write to us at hello@qrioh.com